Refunds
Once your return is approved, we will process your refund:
Refund Method:
Refunds will be issued via the original payment method used at the time of purchase.
Refund Amount:
The refund will cover the cost of the returned product, excluding shipping fees (unless the return is due to a defective or incorrect item).
Processing Time:
Refunds are processed within 7-10 business days of receiving and inspecting the returned product. Additional time may be required for your bank or payment provider to credit your account.
Exchanges
We do not offer direct exchanges. If you would like a different product, please follow the return process to receive a refund and place a new order for the desired item.
Defective or Damaged Products
If you receive a product that is defective or damaged during shipping, please contact us within 48 hours of receipt. We may request photos or other documentation of the issue. Upon approval, we will offer a replacement at no additional cost or a full refund, depending on your preference.
Order Cancellations
You may cancel your order before it has been shipped. To cancel, please contact us immediately. If the order has already been dispatched, you will need to follow the return process outlined above.
Returns
If you wish to return a product, the following conditions must be met:
Eligibility for Returns:
- Products must be returned within 14 days from the date of receipt.
- The products must be unused, in their original packaging, and in the same condition as when you received them.
Non-returnable Products:
To return a product, follow these steps:
Contact Us:
Contact us within 14 days of receiving the product. Include your order number and a brief explanation of the return request.
Return Authorization:
After reviewing your request, we will provide a Return Merchandise Authorization (RMA) number and return instructions. Products cannot be returned without an RMA number.
Return Shipping:
The customer is responsible for the cost of return shipping unless the product is defective or incorrect. Ensure the product is well-packaged for return to avoid damage in transit. We recommend using a trackable shipping service to ensure delivery.
Inspection:
Once we receive your returned product, we will inspect it to verify it meets the return conditions. If the product does not meet the criteria, we may reject the return.
Contact Information
For any questions or issues regarding returns, refunds, or exchanges, please contact us at: [email protected]